So I have question for everyone out there: When faced with unpleasant consumer experiences, do you write negative reviews online?
I hate doing it, but I also feel a sense of duty to warn others when something goes awry and management doesn't try to assuage my concerns and/or problems with a business. Anyway, you can probably guess what I just got done doing. It sucks, yeah, but I asked for help from the entity that let me down and was refused. Upon receiving that refusal, I wrote back to warn them I'd be making my disappointment public, then waited a day to make good on my promise (hoping they'd offer better customer service).
With books, I tend to keep my opinions to myself if I don't like a title, since taste is subjective, but I know others feel differently. That said, what's your policy on reviewing?